FetchDog FAQ
FetchDog is now part of our In the Company of Dogs pack!
In the Company of Dogs welcomes FetchDog customers.
As a combined company, we now offer an even more expansive selection of tail-wagging products - including
many of your favorites - in our In the Company of Dogs catalog and website.
Who is In the Company of Dogs?
In the Company of Dogs is a catalog and website where you will find "Great Gear and Gifts for
Dogs and the People who Share their Lives."
We are a New England-based company, shipping orders throughout the United States. Our headquarters in Chelmsford,
MA is not far from the original FetchDog location in Portland, ME. We invite you to sniff out our
current collection and shop with confidence, backed by our unconditional guarantee and our outstanding customer
service team, standing by 24/7 to help.
Can I still buy FetchDog products?
Yes, we carry many familiar, as well as similar, quality products and we are busy adding the most popular
FetchDog items to In the Company of Dogs. to begin shopping.
Keep checking back for more favorites from FetchDog, available soon!
Will the FetchDog "Friend for Life" guarantee be honored?
Yes, if you are not satisfied with your FetchDog purchase, you may return the item anytime
for a full refund.
How do I return FetchDog merchandise that was purchased
prior to FetchDog joining In the Company of Dogs?
Fill out the Return Form on the back your FetchDog packing slip, include it with your return, and send to:
FetchDog
3016 Georgia St.
Louisiana, MO 63353
Do not send your FetchDog return to In the Company of Dogs because that will delay processing.
Don't have your FetchDog packing slip? Please provide your name and address, and as much information about the
product as possible, on a separate piece of paper and include it with the returned item.
Can I still exchange FetchDog merchandise?
No, we cannot handle FetchDog exchanges, but you may return the merchandise to the address above for a full
refund. You can order a replacement from In the Company of Dogs.
Will my current FetchDog order still be shipped?
Yes, most items will be shipped as ordered. If the item is not in stock, the order will be cancelled and a refund will be sent if applicable.
Can I still cancel an open FetchDog order?
No, any open orders not already cancelled will be shipped. If necessary you could then return the item for a full refund.
Will FetchDog Gift Certificates still be honored?
Yes, they can be redeemed at In the Company of Dogs. Please call 1-800-881-6624 and provide your Gift Certificate Number.
Why does In the Company of Dogs answer when I call or email FetchDog?
FetchDog is now part of In the Company of Dogs and all calls come to In the Company of Dogs.
How can I contact In the Company of Dogs?
We are available 24 hours a day, 7 days a week to answer any questions using the following options:
IntheCompanyofDogs.com -
Send us an email
For Orders Call Toll-Free: 1-800-544-4595
For Customer Service & Order Status Call Toll-Free: 1-800-881-6624
If you ordered from FetchDog or In the Company of Dogs within the past 2 years you can expect to
receive a catalog soon. Otherwise, call Customer Service Toll-Free: 1-877-757-3477 and request a catalog.
How can I start receiving exclusive email announcements and special offers from In the Company of Dogs?
If you ordered from
FetchDog or
In the Company of Dogs within the past 2 years, and provided your email
address, you can expect to receive emails soon. Otherwise,
click here to enter our $100 Gift Card Giveaway and submit your email address.
If you have ordered recently from FetchDog or In the Company of Dogs, you will receive catalogs and
emails with new items and promotions.
Will I continue to receive my FetchDog catalogs?
FetchDog is now part of In the Company of Dogs. You will receive our In the Company of Dogs catalog.
We are sure you will be pleased with what we offer - scores of quality-made items, some familiar, many you will find nowhere else - as well as our outstanding customer service team, standing by 24/7 to help.
Can my name be removed from the In the Company of Dogs email list?
Yes, simply choose the "unsubscribe" option in the email and follow instructions.
Can my name be removed from the In the Company of Dogs catalog mailing list?
Yes, call Customer Service Toll-Free: 1-877-757-3477 and ask to be removed.